Visit our website and select the desired item. Add the item to your shopping cart and follow the checkout process.

After completing each order, we will automatically send you a confirmation email. Tip: Also check your spam folder. If you cannot find the order confirmation there, please contact our customer service.

Unfortunately, we are unable to accept orders by phone. However, you can place an order at any time via our online shop.

To ensure prompt shipping, your order is transmitted to our warehouse and processed immediately after completion. If necessary, please feel free to contact our customer service team to check for a cancellation or modification. However, please note that cancellations or changes are generally only possible in exceptional cases.

We ask for your understanding that our prices may vary during our sales promotions. Unfortunately, we cannot offer you a refund of the price difference if you have already purchased the item at a higher price.

We offer payment options via PayPal, Klarna, and credit card.

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package on the UPS website.

We ship exclusively with UPS.

Unfortunately, due to our shipping provider UPS, it is not possible to deliver your order to a DHL Packstation.

The delivery time depends on your location, with an estimated delivery time of 1 to 3 working days for Germany. After dispatch, you will receive an email with the tracking information.

Shipping costs within Germany are €5.00. For orders over €100, shipping is free. You can find the costs for deliveries to other European countries here:Link..

Occasionally, a shipment may be returned to us marked as "undeliverable." Please note that we automatically issue a refund upon receipt of the return, and therefore re-shipping is not possible. In such situations, we recommend placing a new order.

You can check the current status of your package using the tracking number. If the shipment is shown as delivered, please check the following possibilities: - Did a family member or member of your household accept the shipment? - Was the shipment left with a neighbor? - Is the package at a post office? If none of these apply, please contact our customer service immediately. We will do our best to clarify the problem and find a solution.

If an item is missing from your order, please contact us immediately. We will review your case and strive to resolve the issue as quickly as possible.

You have the right to cancel your order within fourteen days. You may return the goods you ordered to us within 14 days. Please place the enclosed delivery note in the package and seal it carefully. Ensure that the items are undamaged and properly packed. We recommend sending the goods via insured shipping to ensure they reach us intact. Unfortunately, we do not offer free return shipping. This means that you must return the goods at your own expense.

Please send the items to the following address: 

Barth+Co Kontraktlogistik GmbH & Co. KG 
Retourenabteilung PLAYHARD / Tor 20
Lindberghstraße 8
85399 Hallbergmoos

Unfortunately, we do not offer free returns. This means that you must return the goods at your own expense.

Unfortunately, a direct online exchange is not possible. We will refund the corresponding amounts immediately. If you are interested in a different item, please simply order it directly in our online shop.

Upon receipt of your return, we will process it as quickly as possible and issue a refund. The transaction and refund will be completed within 14 days of arrival at our warehouse. We do our utmost to process returns as swiftly as possible. You will receive a confirmation email as soon as your return has been processed and the refund has been issued. It may take between 3 and 10 business days for the funds to be credited back to your original payment method.

If you notice that the wrong item has been delivered, please notify our customer service team immediately. You can return the item as you would with a normal return, and we will refund you the amount. Please clearly note on the delivery note that you received the wrong item. Unfortunately, a direct exchange for a replacement item is not possible. However, you are welcome to place a new order for the desired item at any time.

Please send us photos of the defect along with your order number to our customer service. We will review the defect and get back to you afterwards.